Refund policy

Refund Policy

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Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

All returns/exchanges must have a valid receipt and be returned within 30 days of original purchase. Returns without a receipt will be issued a store credit. Special Order returns will be subject to a 20% restocking fee. Items must be in original packaging, unused and in the same conditions as when purchased. 
Return items missing packaging or accessories are subject to a missing item deduction fee of 30%. Items not eligible for return include, but are not limited to: bulbs, pumps, filters, nutrients, soil. Indoor Eden reserves the right to restrict or refuse returns.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at service@myindooreden.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at service@myindooreden.com and send your item to: 9281 East M-36 Whitmore Lake Michigan 48189.

Shipping 
To return your product, you should mail your product to: 9281 East M-36 Whitmore Lake Michigan US 48189

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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